Limitations may apply on certain products. See our shipping policy below.
Our shipping costs are based on an item's size and weight as well as the method of shipment. Courier delivery must be to a physical street address. Items ordered together are not necessarily shipped simultaneously. If an item is back ordered, we will notify you by telephone or e-mail with an estimated delivery date. Special Order items may take 4 to 6 weeks for delivery. Shipments to Alaska and Hawaii will incur extra charges. When available, expedited shipping will incur extra charges.
Products that exceed the size limitations of UPS will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States. Motor freight charges shall only include delivery to the residential/commercial front door of the shipping address.
If your item has been damaged in shipment we will repair or replace that item at no cost to you. Please contact our customer service department by telephone or e-mail within 48 hours to obtain an RMA (Return Merchandise Authorization) number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to YOURCOMPANY are written below. Reasonable shipping charges will be refunded upon inspection and only when damage is deemed to be freight damage. A repaired or replaced item will be shipped as soon as possible with no additional charges.
We do not consider an item with broken glass to be a damaged product. Please contact our customer service department by telephone or e-mail within 48 hours of receipt and we will ship you replacement glass at no charge to you.
Wrong Item Shipped:
In the unlikely event that you are accidentally shipped the wrong item, please contact our customer service department by telephone or e-mail within 48 hours of receipt to obtain an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to LIGHTING DEPOT. After receipt and inspection of the product, all shipping charges will be refunded. The correct item will be shipped as soon as possible with no freight charges.
Any order $100 or more will be shipped to the continental 48 states at no cost if the delivery can be made using common carrier grounds. Please call (954) 433-8200 for a price quote on any order that is over sized and requires truck shipment or is going to be shipped out of the USA.
Training On XOLogic Features
If you have any questions on how to use any of the available XOLogic features, use the link below.
For Any Other Questions:
Fill in the form below for any questions that fall outside the scope of our existing training videos. We will respond promptly and help in whatever
capacity that we can. If you would like to speak with us directly, you can reach us Monday through Friday from 8AM to 5PM Mountain standard time by
calling 1 (866) 684-4134.